#2 Get your ego out of the way. Athletes and high powered executives are often bred to believe that they can handle anything - no matter how difficult a situation may be. Many of us have little training to face such difficult situations. Some chefs and managers may possess the capabilities to be very good tactitions in their particular fields, but very poor in an understanding of processes and management styles. Intimidation is not a management style but more of an egotistical fault. I once worked with a wise and sage man who said to me, "Rob, you have to get out of your own way." Ouch. He was right. I learned that it wasn't always about me; issues are a larger consideration in the day to day of a business. Il Ling New, a self-defense guru, proclaimed that "You do not rise to the occasion - you default to your level of training." Remember that. You may be hard-wired to react at a perceived level, but until you are trained for that level of expertise and are indeed are met with those situations, you'll not be totally ready for success. Keep learning and hone your mind. Get trained to the highest skill levels in everything you do. Rehash events and get better at what you do... Peace.